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Application Submission Specialist



Ho Chi Minh City, Vietnam
Posted on Tuesday, April 18, 2023

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 140 countries that we support.

The Opportunity:

We are looking for a detail oriented, customer centric and creative Academic Submission Specialist, Vietnamese/Filipino Speaking, to join our growing Customer Experience team and take our company and platform to the next level!


  • Review student documents to ensure student eligibility for consideration across diverse educational backgrounds

  • Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students

  • Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes

  • Empathetically communicate application outcomes to our students, whether positive or negative

  • Assist applicants with program inquiries, requirements, and other requests as required

  • Provide advisement to students on alternative program options that meet their interests and educational backgrounds

  • Communicate with our partner school to clarify application processing ambiguities, along with consulting respective Professionals, KEs, TLs, Managers, and above.

  • Ensure application processes are regularly updated to HQ

Qualifications :

  • 1-3 years customer service experience

  • Proficiency in proofreading/editing text to ensure spelling and grammatical correctness

  • Strong analytical abilities, detail-oriented and high level of accuracy

  • Working knowledge of Google spreadsheets, Microsoft Word and Gmail

  • Adept researching and problem-solving capabilities

  • Someone who thrives in a collaborative, teamwork environment

  • Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy

  • Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures

  • An ability to work cross-functionally to ensure application processing consistency and efficiency

  • Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships

  • Excellent interpersonal skills and verbal and written communication skills

  • Ability to read, write, and speak fluently both in English and Vietnamese or Filipino with strong comprehension skills

  • Familiar with or willing to learn about multichannel (e.g. WeChat) supports

About ApplyBoard

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,750 institutions across Canada, the United States, the United Kingdom, Australia, and Ireland. Headquartered in Kitchener, Ontario, Canada, and with an additional operational office in Gurugram, India, ApplyBoard has helped more than 600,000 students from over 150 countries fulfill their study abroad dreams since 2015.

In 2022, Deloitte named ApplyBoard one of the fastest-growing technology companies in Canada for the fourth consecutive year, ranking #30 on the Deloitte Technology Fast 50 and #170 on the 2022 Deloitte Technology Fast 500 list. ApplyBoard ranked on LinkedIn’s 2022 Top Startups List in Canada in 2020, 2021, and 2022 and was recognized as CIX’s Innovator of the Year 2022 and the EY Entrepreneur of the Year 2022 Ontario Winner. In 2023, ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining ApplyBoard on our mission to Educate the World. Please note that only qualified applicants that have been selected for an interview will be contacted.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.