Partner Client Manager- Australia
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 140 countries that we support.
The Partner Client Manager (PCM) is a pivotal role at the intersection between a Partner University Admission team and ApplyBoard’s Customer Experience and Sales teams. The PCM is accountable for ensuring positive communication of Partner University procedures, requirements, and needs with internal stakeholders. This position acts as a central point of contact for our Partner Universities and internal departments to resolve escalations, troubleshoot new processes, and support innovative strategies to ensure admissions success. This candidate will also be required to ensure that applications are flowing smoothly through the various processes, identify any issues, and facilitate resolutions and improvements. This role will require strong communication, partner management, problem solving, project coordination, and process analytics skills. A passion for excellence and a strong sense of accountability and initiative are a must.
What you'll be doing:
Act as a single point of contact with Universities on admissions related subjects
Manage an escalation process
Improve student support metrics such as conversion rates
Monitor and report on KPIs and help develop new KPIs and forecasts
Perform thorough University research prior to University meetings
Maintain positive relationships and communications with Partner University through regular touchpoints
Prepare and share reports with Universities to inform them about current metrics and trends
Assist in documenting procedures
What you bring to the table:
Must have at least 2 years of experience in a customer (internal or external) oriented role
Must have at least 1 year of student recruitment or University admissions experience
Knowledge of destination market recruitment and admissions processes
Account management skills
Excellent Google and Office Suite proficiency, especially in presentations
Superb written and verbal communications skills
Incredible attention to detail
Passion for excellence
Excellent facilitation skills
Comfortable interacting with various levels internally and externally
Ability to anticipate needs and action appropriately
Excellent planning skills
Customer centric orientation
Positive, can-do, hard-working, fun attitude
Problem solving/Good Judgment
Teamwork and Collaboration
ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,750 institutions across Canada, the United States, the United Kingdom, Australia, and Ireland. Headquartered in Kitchener, Ontario, Canada, and with an additional operational office in Gurugram, India, ApplyBoard has helped more than 600,000 students from over 150 countries fulfill their study abroad dreams since 2015.
In 2022, Deloitte named ApplyBoard one of the fastest-growing technology companies in Canada for the fourth consecutive year, ranking #30 on the Deloitte Technology Fast 50 and #170 on the 2022 Deloitte Technology Fast 500 list. ApplyBoard ranked on LinkedIn’s 2022 Top Startups List in Canada in 2020, 2021, and 2022 and was recognized as CIX’s Innovator of the Year 2022 and the EY Entrepreneur of the Year 2022 Ontario Winner. In 2023, ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.
Thank you for your interest in joining ApplyBoard on our mission to Educate the World. Please note that only qualified applicants that have been selected for an interview will be contacted.
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.