Marketing Communication Coordinator (TrainHub)
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 140 countries that we support.
Trainhub, a brand recently acquired by ApplyBoard, is the leading training platform for the international education industry. We are on a journey to unify the industry, making it more efficient, transparent and professional. Our goal is to enable every professional member in our industry with the right training and education so they can positively impact the lives of millions of students that go to study abroad every year.
TrainHub’s team is made of passionate and highly proactive individuals surfing the wave of exponential growth in a fast-changing environment, working every day to discover new and better ways to add value to our clients.
We are searching for an Agent Partnership Coordinator to be responsible for reaching out, onboarding and overall helping agents meet their training goals on our platform. Duties will include actively contacting agents worldwide, setting up onboarding calls, presenting best training practices and guiding the agents to complete their profile, request access to schools and bringing each team member to their profile.
This role will require a proactive, customer focus individual with superb interpersonal skills, and a willingness to work across multiple teams. This is an exciting opportunity to grow a new product in one of Canada’s most exciting technology companies.
Previous experience in any role in the international education industry is an advantage.
What you'll do everyday:
Daily interaction with agencies worldwide
Participation in international education events
Onboard agents into the platform
Monitoring interactions between schools and agents
Prospecting new agents
Responding agent’s enquiries, feedback and concerns
Meeting or exceeding “active user” goals
Preparing weekly and monthly reports
Preparing and giving presentations
Coordinating campaigns with marketing and sales
Promote the usage of new products and services
Other duties may be required
What you bring to the table:
Experience in customer service
Understanding of the schools and agents training process and business dynamics
Fully committed to service excellence
Self-motivated, self-started who is proactive, and dependable
Strong problem-solving skills
Competency in CRM applications
Ability to thrive in a fast-paced collaborative environment
Strong English writing skills with keen attention to spelling and grammar
Fluent in English & Spanish (Portuguese also preferred)
Exceptional interpersonal, verbal and written communication skills
Excellent presentation skills
Aptitude for prioritizing tasks with a high attention to detail to ensure information accuracy
ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,750 institutions across Canada, the United States, the United Kingdom, Australia, and Ireland. Headquartered in Kitchener, Ontario, Canada, and with an additional operational office in Gurugram, India, ApplyBoard has helped more than 600,000 students from over 150 countries fulfill their study abroad dreams since 2015.
In 2022, Deloitte named ApplyBoard one of the fastest-growing technology companies in Canada for the fourth consecutive year, ranking #30 on the Deloitte Technology Fast 50 and #170 on the 2022 Deloitte Technology Fast 500 list. ApplyBoard ranked on LinkedIn’s 2022 Top Startups List in Canada in 2020, 2021, and 2022 and was recognized as CIX’s Innovator of the Year 2022 and the EY Entrepreneur of the Year 2022 Ontario Winner. In 2023, ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.
Thank you for your interest in joining ApplyBoard on our mission to Educate the World. Please note that only qualified applicants that have been selected for an interview will be contacted.
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.