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Service Account Professional

ApplyBoard

ApplyBoard

Gurugram, Haryana, India
Posted on Monday, June 3, 2024

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:

Service Account Professional will play a pivotal role in ensuring seamless experiences for our clients throughout their application journey, particularly for those aiming to study abroad in the USA. They are dedicated for providing real-time support and guidance to our B2B clients, as well as collaborating closely with our partners to address any challenges that may arise during the application process.

Key Responsibilities:

Application Journey Management:

  • Oversee the entire application journey for students applying to US institutions.

  • Monitor application submissions to schools, ensuring accuracy and completeness.

  • Track the progress of applications, including offer letter and I20, and final enrollment.

Real-Time Client Support:

  • Provide timely and effective support to B2B clients throughout the application process.

  • Address client queries, concerns, and issues promptly, ensuring high levels of customer satisfaction.

  • Troubleshoot any challenges faced by clients during the application journey.

Partner Support:

  • Collaborate closely with partners to resolve any issues encountered during the application process.

  • Proactively identify potential bottlenecks and work with partners to mitigate them.

  • Conduct fortnightly governance meetings with partners to review performance and address concerns.

Documentation Management:

  • Ensure all necessary documents are collected and submitted accurately and on time.

  • Chase partners for any missing documentation required for the application process.

  • Maintain organized records of all application-related documents and communications.

Training and Alignment:

  • Develop and conduct training sessions for recruitment partner staff on school and university SOPs.

  • Align partner staff with the specific requirements and procedures of US institutions.

  • Continuously update partners on any changes or updates to SOPs and requirements.

Key Performance Indicators (KPIs):

Application Success Rate: Percentage of applications successfully processed without major issues.

Client Satisfaction Score: Feedback ratings from B2B clients regarding service quality and support.

Timeliness of Documentation: Percentage of applications with all required documents submitted on time.

Partner Satisfaction Index: Partner feedback on the quality of support and communication.

Training Effectiveness: Assessment of partner staff competency and alignment with SOPs.

Outcome:

Efficient and effective management of the application journey for students applying to study in the USA, resulting in high levels of client satisfaction, partner engagement, and successful enrollments.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 800,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,350 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a four-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.