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Partner Client Manager- Australia



Sales & Business Development
Multiple locations
Posted on Thursday, July 4, 2024

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity

Our Australia team is seeking to hire a Partner Client Manager based in Australia, with a location preference of Sydney, Melbourne or Brisbane.

The Partner Client Manager (PCM) is a pivotal role at the intersection between a Partner University Admission team and ApplyBoard’s Customer Experience and Sales teams. The PCM is accountable for ensuring positive communication of Partner University procedures, requirements, and needs with internal stakeholders.

This position acts as a central point of contact for our partner institutions and internal departments to resolve escalations, troubleshoot new processes, and support innovative strategies to ensure admissions success. The successful candidate is required to ensure that applications are flowing smoothly through the various processes, identify any issues, and facilitate resolutions and improvements. This role will require strong communication, partner management, problem solving, project coordination, and process analytics skills. A passion for excellence and a strong sense of accountability and initiative are a must.

What you'll be doing:

  • Act as a single point of contact with Australian institutions on admissions/operations related subjects

  • Act as a Subject Matter Expert for your assigned portfolio of institutions

  • Manage an escalation process

  • Improve student support metrics such as conversion rates, offer rates and turnaround time

  • Monitor and report on KPIs and help develop new KPIs and forecasts

  • Maintain positive relationships and communications with Partner institutions through regular touchpoints

  • Prepare and share reports with institutions to inform them about current metrics and trends.

  • Perform thorough institutional research prior to partner meetings

  • Assist in documenting procedures

  • Conduct onboarding calls for new institutional partners and facilitate refresher training sessions/re-onboarding sessions for new processes/programs at existing partners

  • Identify opportunities for process improvements and liaise with internal teams and/or institutions to implement

  • Collaborate with Sales teams to address operational concerns and process improvements

What you bring to the table:

  • Must have at least 5 years of experience in a customer (internal or external) oriented role

  • Must have at least 2 years of student recruitment or institution admissions experience in an Australian Higher Education institution

  • Account management skills

  • Proficiency in Google Workspace productivity tools, particularly Google Sheets and Google Slides (or equivalent)

  • Superb written and verbal communications skills

  • Incredible attention to detail

  • Passion for excellence

  • Excellent facilitation skills

  • Comfortable interacting with various levels of stakeholders internally and externally

  • Ability to anticipate needs and action appropriately

  • Excellent planning skills

  • Customer centric orientation

  • Positive, can-do, hard-working, fun attitude

  • Accountable

  • Student/Customer Orientation

  • Problem solving/Good Judgment

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.