ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Role

The Manager, Partner Success acts as the strategic liaison between ApplyBoard's partner institutions and internal teams (Customer Experience, Product, Sales). You will lead a processing team to exceed enrollment targets, optimize admissions workflows, and serve as the subject matter expert for your assigned portfolio of schools.

Key Responsibilities

• Performance Leadership: Drive the team to exceed enrollment and conversion KPIs; manage task delegation, mentorship, and operational reporting.

• Relationship Management: Act as the primary point of contact for partner schools, overseeing the full application funnel from evaluation to enrollment.

• Operational Excellence: Lead school onboarding, ensure data accuracy in internal systems, and serve as the final escalation point for service quality.

• Process Optimization: Partner with Knowledge Management and Product teams to automate workflows, improve conversion times, and update ApplyBoard’s Support Resources.

• Cross-Functional Support: Resolve complex tickets and collaborate with Sales to align partner expectations with operational capacity.

Qualifications

• Education: Bachelor’s degree preferred (Minimum Associate's).

• Experience: 3-4 years in Account Management or Customer Experience; 1+ years of people management experience.

• Tech Savvy: Familiarity with Jira, performance dashboards, and data analysis.

• Skills: Exceptional communication, high attention to detail (QA/fraud detection), and the ability to thrive in a fast-paced, global environment with flexible hours.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s global team assists students and our 1,500+ partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, and/or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.