ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Opportunity:

This role focuses on delivering responsive, templated service to a large portfolio of low-touch RPs. This role balances automation and care to ensure long-tail partners receive adequate guidance, servicing existing Recruitment Partner accounts through inbound calls and inquiries through a central que system. The Business Development Associate is responsible for maintaining partner satisfaction, resolving issues that come through a central ticketing system.

What You’ll Be Doing Every Day:

• Quality Assurance: Handle inbound calls and inquiries to help guide and support recruitment partners to improve the quality and volume of international applicants.

• Customer Service: Address partner inquiries and resolve issues promptly by providing product and service information.

• Business Development: Identify opportunities during customer interactions to leverage ApplyBoard's products effectively, helping to solve partner issues and enhance overall satisfaction.

• Brand Representation: Act as a brand ambassador for ApplyBoard, promoting our services to agents, international educators, and prospective students globally.

• Cross- functional collaboration: Collaborate with cross-functional teams, including marketing, Sales, Customer Experience, to align recruitment partner efforts with institutional goals.

What You Bring to the Table:

• Minimum of 1 year of experience in customer service, business development, or a related role.

• Bachelor’s degree in a relevant field (e.g., Business, Marketing, Education) preferred, but not mandatory.

• Exceptional verbal and written communication skills, with the ability to engage and inspire diverse stakeholders.

• Strong aptitude for prioritizing tasks and ensuring accuracy in all communications and data management.

• Exceptional problem-solving skills, able to navigate ambiguous situations to achieve the best outcomes for students and the recruitment partners (Agents)

• Experience working with educational consultants and postsecondary institutions preferred.

• Experience working with CRM systems and leveraging digital tools for effective communication and data management.

• Autonomous and proactive, with the ability to work independently while contributing effectively within a team environment.

About ApplyBoard

ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.

Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.

We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.

ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.