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Customer Service Ambassador - U.S.

battleface

battleface

Customer Service
Columbus, OH, USA
Posted on Tuesday, July 2, 2024

about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. Why? Because for far too long travel insurance has focused on the company, not the customer. But we’re changing that. How? By connecting travelers to customized insurance solutions that deliver the right insurance at the right price—right where and when they need it.

about you: We’re looking for a customer service guru itching to help us redefine the travel insurance service industry and provide top-notch support to our customers. New rules, new roles. The perfect candidate has proven people skills, an eye for outstanding service and a knack for creative problem-solving. Interested in on-the-job training for future advancement. 21st-Century global social media networking and tech know-how is a must. This position is for team players who embrace flexibility, job diversity, innovation and technology and are flexible to supporting a 24/7 team environment.

Specifically, we’re looking for someone who can:

  • Be the front line for providing solutions to customer questions and problems
  • Previous experience in the insurance industry (Travel or Property and Casualty)
  • Most of our customers prefer to communicate digitally, but some challenges call for direct contact - Mad phone skills are a must
  • Be unafraid to say ‘Let me get back to you on that’ rather than giving a vague/inaccurate answer
  • Know our products and services inside out to address specific travel insurance needs
  • Provide benefit information, explain our services and inspire our customers to buy our products
  • Interact with customers and learn from them!
  • Use and suggest improvements regarding current systems
  • Update and stay in touch with previous and existing customers through follow ups and updates
  • Be able to explain what you do to someone who doesn’t know anything about the insurance industry in a few sentences. Use the same simple language for customers
  • Open to training on claims services, emergency medical and travel assistance

essentials:

  • Comfortable with written communication using social media and chat
  • Proven working experience in customer service

even better:

  • Travel Insurance experience? Yes, please
  • Bilingual? Incredible!

hours of operation: We operate around the clock. This role may require working hours starting as early as 7:00 a.m. and ending as late as midnight, with one weekend day required as well as some rotating holidays.

benefits:

  • You get your birthday off!
  • Fully remote - work from anywhere
  • Your international travel is covered by our insurance
  • Local public holidays are acknowledged
  • 28 days of paid time off
  • 15 sick days
  • 100% of your life insurance premium is covered
  • 100% of your health, dental, and vision insurance premiums are covered