about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it.

Robin Assist is the global assistance and claims partner behind the scenes supporting not only battleface but also a wide range of insurers, brokers, and managing general agents across the travel insurance industry. From medical emergencies to travel disruptions, Robin Assist delivers 24/7 claims handling, assistance coordination, and tech-driven solutions that combine efficiency with a human-first approach. By working across the industry, Robin Assist helps raise the standard for how travelers are supported worldwide.

about the role: join Robin Assist as a Claims Adjuster and help travelers through some of their toughest days. You’ll investigate and resolve travel medical claims with speed, empathy, and accuracy. Using our tech-enabled claims gateway, you’ll streamline workflows, cut down paperwork, and keep all parties informed, while ensuring adherence to underwriting, regulatory, and policy guidelines.

This role is about more than just claims, it’s about being a trusted partner for travelers when they need support most.

what you’ll do

• Investigate, evaluate, and resolve travel medical claims end-to-end
• Adjudicate benefits per policy terms and statutory/provincial requirements
• Reprice and process invoices through cost-containment networks
• Maintain clear, timely updates to customers, providers, and partners on claim status
• Document thoroughly in the claims system and ensure complete, high-quality files
• Assess the need for medical management and escalate appropriately
• Process bills in accordance with statutory requirements and internal controls
• Identify potential fraud/waste/abuse and collaborate with investigative team.
• Deliver excellent written and verbal customer communication throughout the claim lifecycle
• Perform additional responsibilities as needed to support the team and our customers

what you’ll bring (essentials)

• Proven experience handling accident and sickness/travel medical claims, including complex domestic and international cases
• Current (or ability to obtain) provincial/territorial adjuster licensing
• Excitement to use a modern tech gateway to streamline the claims journey
• A belief that claims processing should enhance, not hinder, the customer experience
• Strength in writing, negotiation, communication, organization, reporting, data gathering, reserving, brainstorming, and researching
• Comfort working with data, forms, spreadsheets, and policy wordings
• Ability to work legally in Canada

licensing & compliance (Canada)

• Adhere to provincial Insurance Acts and market conduct standards (e.g., unfair or deceptive acts and practices rules)
• Protect customer data under PIPEDA and applicable provincial privacy/health-information laws
• Coordinate benefits/subrogation with provincial/territorial health plans where applicable (e.g., OHIP, MSP, AHCIP)
• Maintain continuing-education requirements tied to provincial license(s)

bonus points

• Startup or high-growth environment experience
• Bilingual English/French
• Additional language skills to support our global member base

how you’ll make an impact

• Set clear, relevant goals and consistently surpass them
• Prioritize the work that moves the needle for travelers and the business
• Build strong relationships with customers, providers, and partners to advance our mission of a humanity-focused travel insurance experience