about us: battleface provides customised insurance solutions that deliver peace of mind to travellers worldwide. Backed by leading partners across the travel and insurance markets, we focus on making insurance straightforward to buy, simple to use, and built around the customer journey.

Our operational and assistance services are delivered through Robin Assist, our 24/7 global platform that integrates claims handling, medical and travel assistance, customer communications, and bespoke partner solutions. At the heart of both battleface and Robin Assist is our proprietary tech platform, designed to streamline risk assessment, emergency support, claims payments, and regulatory reporting.

about the role: we are seeking a Claims Manager to lead our small but growing team.

This is a pivotal leadership position within battleface and Robin Assist, requiring a proven claims specialist who can both manage existing operations and drive future growth. Working in close partnership with executive leadership, underwriting, compliance, and operations, you will shape a claims journey that delivers fair, fast, and transparent outcomes for customers, while reinforcing our position in the Lloyd’s, UK and EU insurance market.

about you

• Significant experience handling travel, medical, and complex international claims
• Clear understanding of FCA, Lloyd’s and EU regulations, fair claims handling standards, and market oversight
• Experience working with regulators, legal institutions, coverholders, and capacity providers
• Customer-first mindset: you believe claims should enhance, not hinder, the policyholder experience
• Tech-focused thinker who embraces innovation to simplify claims processes and eliminate inefficiencies
• Natural leader with the ability to attract, develop, and retain high-performing claims professionals

specifically, you will

• Lead the claims department for Robin Assist
• Manage travel and medical claims globally, delivering fair and timely outcomes
• Partner with underwriting and compliance teams to ensure policy wordings, reserving, and claims processes align with business and regulatory requirements
• Develop robust reserving and reporting frameworks for internal, partner, and regulatory use
• Represent the business with regulators and insurance capacity providers
• Innovate across the claims and assistance journey, leveraging Robin Assist’s platform to anticipate and meet customer needs

essentials

• Proven track record in international claims management
• Demonstrated ability to engage regulators and market stakeholders
• Deep technical knowledge of claims handling, reserving, and complex negotiations
• Excellent communication, organisational, and leadership skills

bonus points

• Experience working in a startup or scale-up environment
• Foreign language skills
• Passion for travel and international markets