about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it.

Our global assistance arm, Robin Assist, powers the 24/7 support, medical coordination, and claims services that travelers rely on, not just for battleface, but across the industry. Together, we’re setting new standards for how travelers are cared for worldwide.

about the role: We’re looking for a Medical Assistance Coordinator with a Registered Nurse background and High Acuity experience to support our mission. This role is well suited for experienced Charge Nurses and senior clinicians who thrive in fast-paced environments and remain calm under pressure.

Stop reading now if you don’t love helping others, travel, partnerships, technology, and smart strategy, not to mention amazing people, culture, and benefits. New rules, new roles. This position is for team players who embrace flexibility, job diversity, innovation, and technology, and want to work from home.

This is not a 9-to-5 job. Medical emergencies don’t follow timetables, which is why we provide these essential services 24 hours a day, 7 days a week.

specifically, you will

• Provide real-time support and guidance to travelers
• Act as the front-line responder for customer medical emergencies
• Identify problems and deliver solutions before, during, and after travel
• Manage emergency travel and medical assistance cases, including:
  • medical triage and case assessment
  • medical contacts and provider referrals
  • evacuation and medical transportation services
  • ongoing case monitoring and follow-up
• Follow established protocols while applying sound clinical judgment
• Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers based on policy coverage and patient needs
• Clearly document actions, decisions, and next steps so cases can be seamlessly continued across shifts
• Help enhance and expand the global medical provider database
• Contribute to process improvements, client onboarding, and service setup

what you bring

• Registered Nurse qualification
• Minimum 5 years of nursing experience in a High Acuity setting (Critical Care, ICU, Emergency Department, or High Dependency Unit)
• Charge Nurse or senior clinical leadership experience strongly preferred
• Strong clinical assessment, triage, and decision-making skills
• Excellent spoken and written English (mandatory)
• Ability to communicate confidently with patients, families, healthcare providers, and international partners
• Ability to work independently in a remote environment

nice to have

• Case management experience
• Travel insurance, medical assistance, or broader insurance industry experience
• Experience working with international healthcare systems
• Additional languages beyond English

your focus on impact

• You aim to surpass continually evolving and meaningful goals
• You take ownership of cases and see them through to resolution
• You focus on improving outcomes for both travelers and the business
• You build relationships that fuel our mission of creating a humanity-focused travel insurance company to bring people and the world together

you’ll join a team that

• Operates at the intersection of insurance, healthcare, travel, and technology
• Values flexibility as a remote-first company
• Encourages growth, learning, and innovation
• Cares deeply about a people-first culture that supports both travelers and team members
• Offers meaningful work where your clinical expertise directly helps people during critical moments
• Provides competitive benefits that support wellbeing and work-life balance