about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company rather than the traveler. We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it.

Our global assistance division, Robin Assist, powers the 24/7 support, medical coordination, and claims services that travelers rely on – not just for battleface, but across the travel industry. Together, we are redefining how travelers are supported and cared for around the world.

about the role: we're looking for an Italian-speaking Travel Assistance Coordinator to help us deliver critical support to travelers worldwide. This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and is passionate about helping people during stressful or unexpected situations.

Stop reading now if you don’t love helping others, travel, partnerships, technology, and smart strategy – not to mention working with an amazing global team.

This role is designed for team players who embrace flexibility, innovation, and technology, and who enjoy working remotely. Because travel emergencies don’t follow a schedule, this is not a typical 9-to-5 role. Our assistance services operate 24 hours a day, 7 days a week, and the team works rotating shifts to ensure travelers always have support when they need it.

what you’ll do

• Provide real-time assistance and support to travelers around the world
• Serve as the first point of contact for travelers experiencing emergencies
• Identify issues and coordinate solutions before, during, and after travel
• Manage emergency assistance cases, including medical and travel-related incidents
• Coordinate services such as:
  • Medical provider referrals and communication
  • Emergency transportation and evacuation arrangements
  • Ongoing case monitoring and traveler support
    
• Follow established protocols to ensure cases are handled accurately and efficiently
• Work closely with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers
• Maintain clear documentation of actions, decisions, and next steps so cases can be seamlessly transferred between team members
• Support the development and expansion of our global provider network
• Contribute to improvements in processes, service delivery, and client onboarding

what you bring

• Fluency in Italian, Spanish and English (spoken and written)
• Experience working in a travel assistance, medical assistance, or insurance coordination role
• Strong understanding of travel or insurance industry terminology and processes
• Excellent communication and problem-solving skills
• The ability to stay calm and organized when handling urgent situations
• A genuine passion for helping people

your focus on impact

• You strive to exceed meaningful and evolving performance goals
• You set intentional objectives that move the business and our customers forward
• You build strong relationships that support our mission of bringing people and the world together through better travel protection

you’ll join a team that

• Works at the intersection of insurance, travel, and technology, helping reshape an entire industry
• Operates as a remote-first company, trusting you to work where you perform best
• Encourages innovation, learning, and professional growth
• Prioritizes a people-first culture, supporting both travelers and team members
• Delivers meaningful impact by helping travelers during critical moments – from unexpected illnesses abroad to emergency evacuations
• Provides competitive benefits that support your wellbeing and work-life balance