Environmental Customer Solutions Manager
Encamp
Your next adventure starts at Encamp.
Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.
About the role
As a Customer Solutions Manager, this role focuses on understanding and ensuring customer success by leveraging industry and Encamp product expertise. The position involves executing customer onboarding, implementing data, and fulfilling reporting obligations through the Encamp Fulfillment Engine. Key responsibilities include customer enablement through training and content creation, collaborating with internal teams to optimize processes, and identifying growth opportunities. The ideal candidate will balance technical knowledge with strong customer relationship skills to drive success and expansion.
- Understand customer goals and outcomes and ensure success
- Leverage industry and Encamp product expertise to become a trusted advisor to customers
- Become part of the Encamp Fulfillment Engine, responsible for fulfilling reporting obligations on behalf of the customer
- Execute the onboarding and implementation of customer data while ensuring milestones and timelines are achieved
- Assist with customer enablement, including training, creating Help Center articles, and webinars
- Collaborate with internal stakeholders (Engineering, Product) to complete customer goals and optimize the Encamp Fulfillment Engine
- Identify opportunities for account growth and provide support to Revenue to help close expansion opportunities
- 4+ years experience in environmental consulting or supporting corporate-environmental programs
- Experience using technology to improve efficiency in work or in personal life
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
- Experience with project management and communication tools like Asana, Front, Notion, etc.
- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
- A flexible, remote-first culture with an allowance to support your remote work setup
- A high-end laptop
- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
- Parental leave - we know how important it is to spend time with your new family!
- Sustainable 1:1s, focused on not only your growth as an employee, but in your career
- Get together at in-person Encamp Summits to share our wins and build community
- Work with a brilliant team of people that share your values and passion