Your next adventure starts at Encamp.

Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.

About the role

As a Technical Program Associate at Encamp, you'll be at the forefront of customer support and compliance reporting. This position requires a detail-oriented individual who can juggle multiple tasks while serving as the vital link between our customers and our technology. Your work will be crucial in maintaining customer satisfaction and the overall efficiency of our operations.

What you'll do

• Assist customers and Technical Program Managers with inquiries, product troubleshooting, and best practice recommendations, serving as a key link between users and our technology
• Develop deep expertise in Encamp's product suite, managing the customer support ticket system in Front and in-app chat, particularly during peak reporting season.
• Identify and propose proactive solutions to enhance customer experience and operational efficiency.
• Oversee reporting submissions for customers while handling additional services such as fee payments, invoice reviews, and mail management.
• Act as a bridge between Engineering and Technical Program teams to optimize the customer experience
• Manage financial aspects related to reporting, including fee payments and invoice processing
• Perform quality control checks on work and set up new projects
• Potential to take on management of select SMB (Small and Medium Business) customer accounts
  
  

Qualifications

• 1+ years of experience working in a customer-facing role
• Proficiency in Google Suite and Excel
• Must be proactive, organized, and enjoy working in a fast-paced environment
• Strong project management skills to stay organized and meet deadlines
• Strong verbal and written communication skills
• Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure
  
  

Perks of being part of the Encampus...

• Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
• A flexible, remote-first culture with an allowance to support your remote work setup
• A high-end laptop
• Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
• Parental leave - we know how important it is to spend time with your new family!
• Sustainable 1:1s, focused on not only your growth as an employee, but in your career
• Get together at in-person Encamp Summits to share our wins and build community
• Work with a brilliant team of people that share your values and passion

Ready to join us around the campfire?

Come join a team of trailblazers making a BIG difference in the environmental programs for more than 20k facilities around the United States. We're on a mission to create a world where good for business is good for the environment.

At Encamp, we believe we are better together – all of us, whatever our race, ethnicity, sexual orientation, age or physical ability. We strive to create an environment that encourages and celebrates diverse voices, backgrounds, and experiences. A cornerstone of our culture is the ability to bring their full, authentic selves to work every day. Encamp is committed to unbiased hiring practices and achieving minority representation above community averages.

In transparency, the pay for this position is $55,000-65,000