Client Delivery Project Manager

Enlace Health is a specialty value-based care company focused on reducing the cost of care where it matters most: specialty services. Enlace operates across 80+ markets, delivering measurable results including millions in savings and improved care coordination. Our platform embeds actionable intelligence into real-world execution, helping payors lower medical loss ratios and drive sustainable financial performance.

At Enlace Health, our people are our greatest asset. Our culture is founded upon integrity, hard work, and the relentless pursuit to make a difference. We think creatively, we like a challenge and draw inspiration from each other. As the Client Delivery Project Manager, you’ll manage and support the successful implementation and ongoing delivery of Enlace Health solutions for our clients. The ideal candidate will thrive in fast-paced environments and take ownership without waiting to be asked. This person will collaborate cross-functionally with Product, Engineering, Operations, and Client Success to ensure projects are delivered on time, on budget, and with excellence.

Success Measures:

• In 3 months:
• Complete full onboarding on Enlace product, implementation methodology, and client delivery playbooks
• Support active client implementations with clear ownership of defined workstreams
• Build strong working relationships with Customers, as well as internal Product, Engineering, and Client Success teams
• Deliver accurate project plans, status updates, and risk logs with minimal oversight
• Demonstrate proactive issue identification and follow-through
• In 6 months:
• Continually increase involvement in client implementation
• Consistently deliver projects on time and within agreed scope
• Proactively manage risks and stakeholder expectations without escalation
• Identify process improvements that increase delivery efficiency or clarity
• Earn positive feedback from clients and internal partners on organization, communication, and ownership
• In 12 months:
• Successfully lead multiple concurrent client implementations
• Contribute to improving or standardizing delivery frameworks, templates, and best practices
• Serve as a go-to resource for cross-functional partners
• Demonstrate measurable improvements in implementation cycle time, client satisfaction, or operational efficiency

Responsibilities:

• Own day-to-day project management for client implementations and strategic initiatives
• Build, maintain, and continuously refine detailed project plans, timelines, RAID logs, and stakeholder maps
• Lead client kickoffs and recurring implementation meetings with clear agendas and documented action items
• Translate business requirements into structured workstreams for Product, Engineering, Operations, and Client Success
• Drive accountability across internal and external stakeholders to ensure milestones are met
• Proactively identify risks, dependencies, and blockers, escalating appropriately when needed
• Manage scope changes and ensure alignment on impact to timeline and resources
• Coordinate data integrations, testing cycles, and go-live readiness activities
• Support UAT planning and execution, ensuring issues are tracked and resolved
• Monitor implementation KPIs and report progress to leadership
• Partner with Client Success on handoff planning and post-launch stabilization
• Document delivery playbooks, templates, and best practices to support scale
• Contribute to continuous improvement of Enlace’s client delivery model
• Jump in wherever needed to ensure client commitments are met - no task too small

Position Requirements:

• 3-5 years of experience in project management, consulting, client delivery, implementation, or operations
• Strong organizational and prioritization skills in fast-moving environments
• Exceptional follow-through
• Comfort operating with ambiguity and figuring things out
• Strong written and verbal communication skills
• Analytical mindset with attention to detail
• Bias toward action and accountability
• Ability to build credibility with clients and internal stakeholders
• Experience in SaaS, startups, consulting, or high-growth companies is a plus

Position Perks:

Enlace Health offers competitive benefits and perks to all our employees! Our comprehensive benefits package is one of the many ways we show our employees how valued they are. All full-time employees are eligible for the following:

• FREE medical, dental, and vision insurance for employees on select plans
• $1740 annual contribution into qualifying HSAs
• UNLIMITED time off
• Matching 401(k) plan
• Mac laptop and accessories
• Company-paid short-term and long-term disability
• Company-paid life insurance
• Employee Assistance Program
• Annual professional development stipend

All employees are required to maintain confidentiality as related to patient information. Employees are required to follow the acceptable use policy while using any information systems owned or controlled by Enlace. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense. Security roles and responsibilities include:

• Implementing and acting in accordance with the organization’s information security policies
• Protecting assets from unauthorized access, disclosure, modification, destruction, or interference
• Executing particular security processes or activities
• Ensuring responsibility is assigned to the individual for actions taken
• Reporting security events or potential events or other security risks to the organization

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status. Applicants must be legally authorized to work in the US.