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Enterprise Account Manager



Sales & Business Development
Montreal, QC, Canada
Posted on Tuesday, July 11, 2023
Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as; PwC, BMO, Google, Samsung & Airbnb.
We're on a mission to disrupt a $500+ billion industry. To achieve that, we want to work with brilliant minds and natural leaders who are driven to out-think, out-plan, and outperform the competition. We tackle every business decision with enthusiasm, and we love the work that we do!
We are looking for an Account Manager who will lead the relationship with one of our major clients. As the main point of contact for this account, you will maximize value creation through wow factor service. You will nurture this existing account, support all of their internal stakeholders, manage the team of event planners that deliver value and be obsessed with your clients' overall experience.

The Role

  • Own the relationship with the account including managing weekly check in calls and providing weekly volume reports.
  • Create and project-manage the quarterly business reviews.
  • Develop and implement Standards of Procedure (SOPs) for events that are "white glove"
  • Train & supervise the team of event planners that manage the "white glove" events
  • Manage the contract signing, payment, and data capture, of all the client-managed events, through the Planned platform. Be the main point of contact for these client-managed events.
  • Identify gaps and opportunities in the account and offer solutions to address these.
  • Responsible for all reporting, including but not limited to the following:
  • Weekly work volume reports
  • Weekly transaction reports
  • Weekly Invoices that support the transactions
  • Monthly Cvent data automation reports
  • Monthly Financial Summary reports
  • Monthly Centralized invoices

About You

  • Proven success in previous enterprise account management roles
  • Experience in the event planning industry
  • Experience leading a team
  • Project management skills
  • Ability to perform and contribute in a fast-paced environment
  • Experience with reporting and data management
  • Executive presence, driven, proactive & collaborative
  • Other attributes include:
  • Extremely organized
  • Detail-oriented
  • Effective communicator (in English)
  • Strategic thinker
  • Quick learner
Not sure you meet all the role requirements, but have a passion for Planned and are eager to help build a great product? Apply today and let us know how you would be a great fit!