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Complex Adjuster

Root Insurance

Root Insurance

United States · Remote
Posted on Friday, June 28, 2024

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.


The Opportunity

We are looking for a Complex Adjuster. As a Complex Adjuster, you’ll manage a caseload of complex claims where you will be responsible for investigating coverage and liability. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range: $52,900 - $65,000

How You Will Make An Impact

  • Delivers an industry-leading claim experience for all policyholders and claimants

  • Verify coverage and determine liability for a wide range of accident scenarios

  • Consistently makes prompt and courteous contact with every party involved in a claim

  • Uses exemplary time management and organizational skills to manage pending claims and associates tasks proactively

  • Responds to claim correspondence in a timely fashion

  • Obtains detailed accident statements from drivers, passengers, and witnesses

  • Coordinates the repair of damaged vehicles, and assists with rental reimbursement

  • Provides input for continuous development of claims guidelines and best practices

  • Recommends potential product developments and process improvements

  • Interacts and communicates effectively with customers, peers, vendors, and managers

  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What You Will Need To Succeed

  • Bachelor’s degree or equivalent experience required

  • 1-5 years of successful experience handling insurance claims, where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, and following instructions from supervisors

  • Ability to obtain additional insurance licenses within three months

  • Strong technical understanding of liability and casualty principles

  • High sense of professionalism while remaining empathetic

  • Familiarity with claims best practices required

  • Curious in nature

  • Great attention to detail

  • Ability to approach problems with an open mind

  • Demonstrates high quality claim handling balanced with strong productivity

  • Aptitude to quickly learn and apply new concepts

  • Coachable and committed to professional growth

  • Experience managing complex personal auto claims through closure

  • Viewed as a resource within team and functional area


Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.