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Customer Support Representative

Sidecar Health

Sidecar Health

Customer Service
Remote
Posted on Tuesday, July 2, 2024

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

**Must reside in Colorado, Minnesota, North Carolina, Utah, Ohio, Florida, or Georgia for consideration**

About the Role
Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members by answering their questions, helping them solve problems, and ensuring they have access to the care they need.
As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day.
What You'll Do
  • Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
  • Provide excellent customer service in a timely and positive manner
  • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
  • Handle issues and complaints where appropriate
  • Maintain policies and standard operation procedures
What You'll Bring
  • Tenacity and adaptability that enables you to thrive in a fast-paced and quickly evolving startup environment
  • Strong interpersonal communication skills and deep empathy to connect with our members and meet them where they are
  • Excellent written and verbal communication and a comfort answering questions on the fly
  • Strong attention to detail and creative problem-solving skills so you can help our members navigate their plans
  • Must have a high school diploma or equivalent
  • Bachelor's degree (preferred)
  • Healthcare and/or insurance experience (preferred)
  • Bilingual (preferred)

What You'll Get

  • Competitive hourly rate, company equity, and ample opportunities for growth
  • Comprehensive Medical, Dental, and Vision benefits
  • A 401k retirement plan
  • Paid vacation and company holidays
  • IT Equipment, including laptop and monitors
  • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected hourly rate for this position is $15.00 - $20.00.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.