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Member Education Manager

Sidecar Health

Sidecar Health

Posted on Thursday, July 4, 2024

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

As the Manager of Member Education, you'll create and deliver educational materials to help members understand and use their health coverage. You will leverage your love of writing to craft materials that empower members to maximize their Sidecar Health benefits, especially during the initial learning curve. You'll sit at the heart of the Product Marketing function, collaborating closely with cross-functional partners to ensure our members have the knowledge and resources they need.

What You'll Do

  • Develop educational materials (help center articles, bite-sized coaching content, videos, flyers) across all phases of the member journey
  • Attend recurring meetings with cross-functional teams and manage the member education intake queue
  • Manage brief intake process: Inspect briefs for thoroughness, push on brief writers to ensure a member-centric approach
  • Determine optimal medium(s) for each education piece (FAQ, Video, etc)
  • Copywrite clear, succinct messaging and choose appropriate imagery to best explain processes; bring in internal designer when needed
  • Route all pieces through a formal review process
  • Deploy content and bring it to life via internal design and CRM colleagues
  • Manage internal-facing and member-facing asset libraries and conduct quarterly audits to keep materials up to date
  • Collaborate across departments (Product, Account Management, Member Care, Operations, Legal, Provider Engagement, Claims)

What You'll Bring

  • 2+ years of experience in technical writing or content creation (health communications, medical writing, patient education, or healthcare content creation a plus)
  • Curious, creative mind that can simplify complex messages and help us establish meaningful connections between the Brand and our members
  • Familiarity with medical terminology and health insurance concepts
  • Proven track record of crafting clear, concise, and engaging copy across various formats (website, email, video, help articles, webinars, etc.)
  • Strong project management skills and the ability to juggle multiple priorities in a fast-paced environment
  • Excellent organizational skills and a meticulous eye for detail
  • A collaborative spirit and the ability to build strong relationships across diverse teams
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with JIRA for project management tasks is a plus
  • Experience working in a fast-paced, growth-stage startup a plus

What You'll Get

  • Competitive salary, bonus opportunity, and equity package
  • Comprehensive Medical, Dental, and Vision benefits
  • A 401k retirement plan
  • Paid vacation and company holidays
  • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected salary range for this position is $105,000 - $120,000.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.