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Enterprise Ops & Growth Associate



Marketing & Communications, Sales & Business Development, Operations
Denver, CO, USA
Posted on Friday, June 21, 2024

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

This position will be a key team member of the Enterprise business line, working directly with upper level management to report on, prioritize, and execute the segment’s highest leverage growth initiatives. Strong mix of data analysis, financial reporting, project management, and operational execution will be key to success.

Essential Functions

  • Grow and scale operations of SonderMind’s Enterprise segment
  • Work with Enterprise leadership to establish near and long term strategy for all Enterprise business lines
  • Manage day-to-day operations of SonderMind’s Enterprise Segment (Commercial Health, Government Health, and Partnerships)
  • Develop operating cadence: manage & report on relevant KPIs, present findings to executive leadership, drive cross-functional projects to improve business performance
  • Support new sales initiatives and contracting efforts across all Enterprise business lines
  • Enable sales / account management execution and optimization for all business lines
  • Explore and execute on new go to market initiatives that fall outside of Commercial Health, Government Health, and Partnerships

What does success look like?

What does success look like as this person ramps up? What does continued success look like in this role? How will performance be measured in this role? Feel free to reference the Career Competencies to understand success drivers.

  • Drive a clear process for setting and executing near and long strategy across Enterprise business
  • Produce clear, timely, and actionable reporting packets for monthly and quarterly meetings
  • Optimize CAC & LTV across the Enterprise segment
  • Explore and execute new go-to-market initiatives

Who You Are

Skills, experience, and education that is needed for this person to be able to succeed in this role

  • 2-4+ years of experience with digital health operations, management consulting, investment banking, or related experiences
  • 2-4+ year of deep finance and / or operations experience: managing and driving relevant KPIs, creating relevant reporting structures, driving cross-functional projects with executives
  • Track record of successfully working with cross-functional teams to execute complex operational projects
  • Ability to distill and communicate complex information to executive audiences
  • Strong organizational and communication skills, both written and verbal
  • Deep analytical and financial skillset
  • Strong mix of external acumen and internal execution capabilities
  • Basic familiarity with mental healthcare industry: payors, providers, and patients

Our Benefits

The anticipated salary range for this role will be $75,000-90,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

  • A commitment to fostering flexible hybrid work
  • A generous PTO policy with a minimum of three weeks off per year
  • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
  • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
  • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
  • Travel to Denver 1x a year for annual Shift gathering
  • Fourteen (14) company holidays
  • Company Shutdown between Christmas and New Years
  • Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.