About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company.

About the Role

SonderMind is seeking a Partner Operations Associate to help unlock our next phase of growth by accelerating new client acquisition across our strategic partnerships. This highly cross-functional role will work across SonderMind’s Growth, Analytics, Product, Care Coordination, Customer Success, Billing, Provider, and external partner teams to drive scalable, data-informed growth within our newest, highest growth partnerships. As the Partner Operations Associate, you’ll blend operational hustle, relationship building, analytical rigor, and rapid experimenation to identify growth opportunities and bottlenecks, design and test pilots, and develop and optimize workflows that drive growth and an improved experience for our partners and clients.

You’ll be responsible for making sense of performance trends, translating complex data signals into actionable strategies that grow our most important partnerships while continually improving the customer journey. In many cases, you’ll be driving the testing and iteration yourself, spinning up and managing scrappy tests to inform deeper investments. This is a unique opportunity for someone who is an operator at heart, energized by forging connections, thrives in ambiguity, and takes pride in hitting ambitious targets that propel a business forward.

What you’ll do

• Obsessively improve the partner experience: Identify and erase friction points across the client journey for our strategic partners. You’ll be an expert in the client experience across our strategic partnerships and teams will turn to you as an expert for ways we can continually move toward an improved care journey.
• Execute on targets through driving conversion, client growth, and revenue across strategic partners: Serve as a cheerleader and owner of partner growth, hitting topline growth and conversion targets through being a “doer” yourself while also collaborating with other stakeholders. Uncover and drive high-impact, data-driven growth opportunities by blending performance and funnel metrics, partner feedback, and sound judgment.
• Operationalize our partnerships so they’re ready to scale: Enable internal leadership & external partners to understand partnership health and measure success at a glance through developing dashboards and repeatable reporting processes. Institutionalize nascent processes to build a scalable foundation for rapid partner growth.
• Be a connector: Build and nurture relationships across partners to uncover new conversion and growth opportunities. Use strong interpersonal instincts to develop trust quickly both internally and with external partners, open doors, and surface insights that drive smarter, faster execution.
• Increase velocity of data-driven tests: Blend strategy and execution with analytical and technical rigor to lead early-stage design, testing, and implementation of pilots and workflows that improve the client experience for our partners.
• Unlock new partner levers: Identify new partner growth opportunities through leveraging skills such as market sizing, light financial modeling, and data analysis.

What does success look like?

• By month 1: You’re actively monitoring core performance indicators across key partners - including client acquisition, revenue trends, and conversion performance - to build a baseline understanding of what’s working and what’s not.
• By month 2: You’re partnering cross-functionally across SonderMind’s internal teams and our partners to surface account-level insights and form a real-time perspective of each partnership’s unique dynamics. You are iterating on early initiatives designed to improve the partner care journey.
• By month 3: Your early initiatives are showing measurable impact, and you’re scaling those interventions or onto the next ideas.
• By month 6: You are the go-to person for your specific accounts, and you’ve designed and operationalized processes that are leveling up our partner growth playbook, enabling repeatable, scalable success - and contributing to hockey stick growth for our strategic partners.

Who You Are

• 3 - 5 years of experience at a high-growth startup (ideally business operations, growth, or partnerships role) or management consulting
• Biased toward action, with a passion for blending strategy and execution
• Track record of achieving targets and improving operational workflows
• Proven ability to translate insights into business action
• Proven ability to nurture client and/or partner-facing relationships
• Able to push initiatives forward while thriving in ambiguous, ever-evolving work environments
• Strong analytical skills with deep experience in some combination of Excel / Gsheet modeling and data analysis, business analytics tools (e.g., Looker), and / or SQL
• Experience at a high growth health tech startup is preferred
• Experience working with data / analytics engineering & product teams is a plus
• Seattle or Denver is a plus

Our Benefits

The anticipated salary range for this role is $85,000 - $100,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is eligible for equity.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
• Join teammates from across the country at our annual company gathering
• Company shutdown between Christmas and New Year’s
• Supplemental life insurance, pet insurance, commuter benefits, and more

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.