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Professional Services Engineer



Software Engineering, Sales & Business Development
Chicago, IL, USA
Posted on Thursday, January 11, 2024

Professional Services Engineer

  • Customer Support
  • Chicago
  • Senior
  • Full-time


VAST Data is looking for a Professional Services Engineer to join our growing team!

"VAST's data management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

This is a great opportunity to be part of the fastest-growing infrastructure company in history. The VAST Data Platform unifies storage, database, and compute into a single, scalable software platform to power AI & deep learning in modern data centers and clouds.

Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact. This is an opportunity to be a key player at a pivotal time in our company’s growth.

Come join the disruption, make your mark, and be a part of the amazing team introducing the new era of AI!

As a Professional Services Engineer (PSE), you will be responsible for delivering a ‘pristine first experience of VAST’ via technical expertise, being calm under pressure, and resolving issues as they arise onsite.

Key Responsibilities:

  • Install, configure, test, and troubleshoot the VAST Data solution in customer environments, ensuring it is fully operational and meets performance standards.
  • Collaborate with internal teams to provide input on product development and process improvement.
  • Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
  • Stay current and knowledgeable of latest VAST software releases.


  • 5+ years of experience in a similar technical role, with expertise in data storage technologies, such as SAN, NAS, DAS, and cloud storage.
  • Demonstrated experience in designing and implementing data storage solutions in complex environments.
  • Familiarity with virtualization and containerization technologies, including VMware and Docker.
  • Familiarity with Networking, switch configuration and troubleshooting.
  • Excellent analytical and problem-solving skills.
  • Strong customer service skills, with the ability to work collaboratively with customers and internal teams.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Ability to safely lift 65-90 lbs.
  • Travel: 75%

If you have a passion for AI and working with customers, we encourage you to apply for this exciting opportunity!