BUILD WHERE YOU'RE STRONGEST

All of our portfolio companies are hiring. We’d love to help facilitate a match.

Resident Customer Success Engineer - Central London

VAST Data

VAST Data

Customer Service, Sales & Business Development
London, UK
Posted on Sunday, April 28, 2024

Resident Customer Success Engineer - Central London

  • Customer Support
  • London

Description

VAST Data is looking for an onsite Resident Customer Support Engineer (CSE) to join our growing team in central London!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

SUMMARY:

As a Customer Support Engineering team you will be regarded as the onsite VAST Data product expert and, as such, be involved in daily technical operations and escalations, working with the customer, in their offices, daily. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

THE ROLE:

  • Onsite, at the customer office, in Central London (no option to work remotely).
  • Technical Excellence.
  • VAST Data product expert.
  • Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams.
  • Perform customer installations, upgrades, and expansions.
  • Lead and coordinate regular monthly and quarterly customer review meetings.
  • Become a VAST Data product expert.
  • Trusted Advisor to customer technical team and internal account team
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure.
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Support and guide VAST data account teams on account technical status and activities.
  • Lead and coordinate regular monthly and quarterly customer review meetings.

Requirements

  • Overall 5+ years of experience in customer-facing, post-sale positions working with complex storage solutions.
  • Independent, with ability to manage own time.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required, and familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on lab and hardware management experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to be onsite at the customer office five days a week.
  • Working nights and weekends, as needed.