All of our portfolio companies are hiring. We’d love to help facilitate a match.

Senior Field Service Technician

Vecna Robotics

Vecna Robotics

Detroit, MI, USA
Posted on Wednesday, February 21, 2024
Position: Senior Field Service Technician
Location: Dallas-Fort Worth, TX
Job Id: 599 # of Openings: 1
Senior Field Service Technician
Vecna Robotics is an intelligent flexible material handling automation company that keeps goods moving. With award-winning technology engineered for uninterrupted work between autonomous mobile robots, labor, and systems, we make business go. As a company, we are driven by the same collective vision: an uninterrupted and highly efficient global supply chain where robots do the dirty work and people do the human work. With more than 5 million traditional forklifts moving over 5 billion pallets around the world, there is a ton of work to do to make that vision a reality.
Vecna Robotics is seeking a Senior Field Service Technician. The Senior Field Service Technician provides advanced technical support at customer sites and works to ensure exceptional customer satisfaction. The Senior Field Service Technician is a subject matter expert with profound knowledge of our equipment and systems.
The Senior Field Service Technician role is 75-100% travel. While this is a remote role, the Senior Field Service Technician will be expected to travel to customer sites and our Waltham, MA office – often on short notice.
The ideal candidate has strong communication skills, thrives in fast-paced environments by adapting seamlessly, and exhibits a proactive eagerness to continually learn.
Reporting to the Field Service Manager, this is a fulltime, salaried role with benefits based in Dallas-Fort Worth.
In this role, the Senior Field Service Technician will:
  • Execute complex service, maintenance, and repair missions at customer sites.
  • Deliver in-depth on-site training to clients and partners, imparting advanced troubleshooting and maintenance competencies.
  • Provide on-site assistance for intricate hardware, software, electrical, and networking issues, emphasizing the efficient resolution of intricate technical challenges.
  • Proficiently utilize an extensive array of mechanical and electrical tools, including voltage meters, oscilloscopes, and assembly equipment, ensuring top-tier safety and reliability.
  • Undertake the replacement and calibration of components using specialized software and proprietary platforms.
  • Travel substantially; travel will range from 75% to 100% of the time, with all work-related hotels, meals and travel covered.
What we are looking for:
  • 5-7 years of hands-on experience in the field, highlighting deep expertise in Industrial Robotics, Automation, or closely related domains
  • Exceptional proficiency in working with Linux systems and adeptness in navigating complex technologies
  • Excellent communication skills with the ability to speak all stakeholders
  • Advanced analytical and problem-solving skills with a demonstrated track record of solving intricate problems and critical thinking
  • Thrive in a dynamic, high-pressure work environment, showcasing adaptability and resilience
  • Exceptional communication skills across all stakeholder levels
We are an equal opportunity employer. We encourage and celebrate diversity.

Apply for this Position